Reference

The Legal Terms Behind Your today4d Account

Everything that governs your today4d account sits on this page: how we confirm who you are when you join, what counts as fair play at the tables, and how your ringgit balance moves through Touch 'n Go eWallet, Boost, GrabPay or a DuitNow transfer.

Fair Play RulesAccount VerificationTouch 'n Go eWalletDuitNowLive Chat Support
today4d The Legal Terms Behind Your today4d Account
TALK TO SUPPORT

Where to Send Legal Questions

Legal questions do not need a form and a long wait. Live chat is the fastest route for anything tied to your account — a verification hold, a blocked login, a Boost deposit that has not landed — and our team can pull the record while you are still in the conversation. For anything you want in writing, email us and we answer in the same thread so the reply stays on file for you. Tell us which clause you are asking about; it saves a round trip.

Live Chat Quickest way to ask about a clause or a stuck transaction. Open chat from the lobby, give us your account number and what happened, and the team pulls the record.
Email Support Use email when you need the answer in writing, such as a verification question or a request to correct your details. We reply in the same thread so nothing gets lost.
Account Requests Want a copy of your account details, a change of phone number, or your records closed? Send it through the same channels and we confirm in writing once it is done.
DATA AND SECURITY

How today4d Handles Your Data

When you sign in, we hold the account details you gave us and the transaction history behind your deposits from Touch 'n Go eWallet and GrabPay. Cookies keep you signed in on your phone between sessions, so you are not typing a one-time code every time you switch tabs. Logins use a one-time code sent to your registered number, and a device we have not seen before is confirmed before it can reach your account wallet. You can ask what we hold and ask for corrections; retention follows the record-keeping rules we are bound by.

What We Store

Your name, date of birth, phone number, verified payment details and the transaction log behind your account wallet. We keep it to run the account and answer disputes, nothing more.

Cookies on Your Phone

Session cookies keep you logged in while you move between the lobby and your wallet. Clear them any time from your browser and you will simply be asked to sign in again.

Login and Device Checks

A one-time code goes to your registered number at sign-in, and a device we have not seen before is confirmed first. That stops anyone else reaching your account wallet.

Retention and Changes

We keep account records for as long as the applicable rules require, then remove them. Ask live chat to correct your details or to send you a copy of what we hold.

Legal Questions We Get Weekly

Most of what lands in our inbox is the same handful of things: which country's rules apply, what happens to a balance if you close the account, how long we keep your details, and what you can ask us to change. We have answered those below in plain words. If your case is not here, live chat is open and we will walk through it with your account in front of us.

The rules of the market you are playing from. Access depends on local law and is available where local law permits, so we check where you are before we open anything for you.

Yes. Ask live chat to close it and we settle the ringgit balance to the rail you deposited from — Touch 'n Go eWallet, Boost, GrabPay, FPX or DuitNow — where that rail supports a return transfer.

Your name as it appears on your ID, your date of birth and a phone number we can reach you on. We check those once, when you join, before the account wallet goes live.

Send the request through live chat or email and we will show you what sits on your account: your details, your payment records and your transaction log.

We can pause the account while we look into it. That covers more than one account per person, shared logins, or coordinated bets across profiles. You can ask us to explain the decision.

We date the change in the header line of this page and keep the earlier wording available on request, so you can always see what applied when you signed up.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.